FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
30 Days
Efficiency and speed
Efficiency and speed
Cuccie
32 Days
GOOD BRAND IN FOOD COMPLEMENTS
GOOD BRAND IN FOOD COMPLEMENTS - SERIOUS WITH GOOD DOCUMENTS AND DETAILS SCIENTIST. AND SERIOUS HONNEST COMMERZIALISATION. I HAVE TRUST IN THEIR PRODUCTS.
FENOGLIO Guy
33 Days
Very good experience
Very good experience, the products arrived in time, in perfect condition and are good quality. Thank you.
GABI TIRCOCI
39 Days
very good expereince
very good expereince
Jelena Đaković
39 Days
Very good products.
Very good products.
Agnes BENDSAK
41 Days
Just OK
Just OK, ordering from company for many years and being safisfied
Lynn Mae
41 Days
Recomendo
Produtos encomendados são recebidos atempadamente e de acordo com o anunciado! Muito satisfeita!
Carla Sofia
42 Days
Everything is great!
Everything is great!
Jonas
47 Days
The delivery was fast and the product…
The delivery was fast and the product is great
SOMMARIVA Gianni
48 Days
Great service and lots of information
Great service and lots of information
Gabi
51 Days
Service Satisfaction
I’m satisfied with the service; it fulfilled what it set out to do.
Anfhony Abreu
54 Days
Original product and fast delivery
Original product and fast delivery. I haven't started it yet, but will do soon.
Vincenza Catania
57 Days
Good quality
Good quality. Good service.
Leonel Guzman
59 Days
Top!!!!!!!!
Top!!!!!!!!
Michael
61 Days
Excellent!
Products are great and delivered fast!
PARDINI Debora
of experience
your money back
##montant## purchase