Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
Here’s how to reset your password:
You can now once again access your customer account!
14 Days
Well,It was yesterday I started using it but I can tell the supplement is working perfect,will definitely still give best comments once I'm done using it ...
ANTHONY Oluwaseun Ugwu
15 Days
Great products, fast delivery.
Nujood ALHADDAD
24 Days
Easy and quick
Derya Iren
25 Days
Quick delivery, big choice of supplements. Good quality.
Val
28 Days
Great vitamins at a great price! I buy Bacillus subtilis which I really can’t find anywhere else which is great for intestinal health. 5 stars to Supersmart Vitamins.
Loli Vaughan
29 Days
Easy way to order. Fast delivery. Transporter FedEx was very polite and called me 1 hour before delivery.
TAJC Katja
31 Days
So far i have really liked the products. The service was fantastic. Delivery from Europe to Australia only took a few days. So good. Thank you.
BROWN Dianna
36 Days
I have been customer for over 15 years and have found their products to be the best.
Del Chandler
44 Days
Fast deliveries, trusted quality
RiikMaria
55 Days
I got what I ordered; no problems; I appreciate having been able to pay by bank transfer
STAEHLI C
72 Days
Great company to deal with. I receive their products quicker than my orders from Sydney Australia. Well done.
HARDY Chris
79 Days
Fast and easy once again.
Niels Groving
83 Days
The shipping & delivery is quite efficient to me !
LEUNG Wing Chau
84 Days
Easy to deal with, good website and excellent product
STONEHOUSE Kim
85 Days
Well from my placing order to delivery !!!
DILLON Patrick M